The SEAS Computing and Information Technology Office (CIT) Office supports the administrative, teaching, and research communities by installing and maintaining effective technology. The (CIT) is guided by the following aims:

• Delivering consistent, high quality service
• Providing a stable Computing Infrastructure
• Providing support for Teaching, Learning, and Research
• Maintaining operational efficiency
• Devising and implementing policies
• Managing communication & messaging
• Coordinating efforts with FAS IT, UIS
• Managing fiscal controls and appropriate resource allocations
• Using key performance Indicators (KPIs)

Key Topics

• Service Desk
  SEAS CIT provides a service (aka help) desk, which is staffed during SEAS business hours (9 a.m. to 5 p.m.) to help you resolve any information technology-related problems, concerns, or questions.

• Accounts
  How to apply for an SEAS account (for email, network access, storage, and computing resources) and reset your password.

• Networking
  Accessing the network on and off campus.

• Security
  Harvard and SEAS have developed an Enterprise Information Security Policy to ensure that Harvard's technical resources are properly protected, that the integrity and privacy of confidential information is maintained, that information resources are available when they are needed and that users of these resources understand their responsibilities.

• Web Services
  How to create your own website on people.seas.harvard.edu; How to update faculty, group, and class websites in the seas.harvard.edu domain. If you have questions about this site, please contact the webmaster.

Contact Points

• Phone: 5-9050 (from on-campus)
• 617-495-9050 (from off-campus)
• Email: help@seas.harvard.edu
• Web: https://intranet.seas.harvard.edu/CIT
• In Person: Maxwell Dworkin G107
  
• Office Hours: 9am - 5pm (m-f)

After Hours: If you encounter a critical service outage outside of normal business hours, call the off-hours mailbox at 617-495-2198. Doing so will page the IT staff member currently on duty.

More Information

• University Information Systems
  University Information Systems provides core technologies in support of the academic and administrative goals of the Harvard community.

• Office of the Harvard University CIO
  Harvard's Chief Information Officer leads and facilitates technology programs in support of the teaching and research mission of the University, with focus on academic, administrative and infrastructure technologies.

• FAS IT
  Our mission is to enable the faculty, students, and staff of FAS to accomplish their work in a way that makes optimal use of the resources FAS dedicates to IT. As the core IT organization in the FAS, we are dedicated to serving the IT needs of our customers.