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Contact/Support

FINANCIAL OPERATIONS TEAM

procurementhelp@seas.harvard.edu

 

UNIVERSITY OFFICE HOURS
Office hours now include Accounts Payable & Supplier Onboarding support twice per week. Get live help from the B2P & AP teams on questions relating to the supplier onboarding, requisition and payable processes.

  • Every Tuesday, Wednesday, Thursday and Friday from 10:00 - 11:00am           
  • Click here to join
    • Tuesday and Thursday are for all B2P questions (AP, Supplier Onboarding, Requisition/PO, Contracts, etc.)
    • Wednesday and Friday are focused on Supplier Onboarding questions

 

SUPPORT FOR HARVARD USERS
Accounts Payable and eProcurement Customer Service
ap_customerservice@harvard.edu
(617) 495-8500 option 1

Contract Management

buytopay_procurement@harvard.edu  

Non-Employee Reimbursements (NR)

fad_travelmgr@harvard.edu 

(617) 495-8500 option 2

Office of Treasury Management (Wire Transfers)

otm_wiretransferinquiry@harvard.edu 

otm.finance.harvard.edu/pages/cash-management

Sourcing

buytopay_procurement@harvard.edu  

Supplier Portal

ap_supplieronboarding@harvard.edu 

(617) 495-8500 option 3   

 

SUPPORT FOR SUPPLIERS
Jaggaer Supplier Network: for assistance with logging into the portal, adding attachments, browser errors, or technical problems
https://www.jaggaer.com/service-support/supplier-support/
(800) 233-1121